Ofte stilte spørsmål / FAQ

What is your holiday return policy?

You can return any unused, unmodified (re: mounted) or unworn product purchased from Nov 11, 2022 to Dec 24, 2022 for in store credit before Jan 15, 2023.

Items purchased before Nov 15 are subject to the standard return policy: 30 days for a refund, and up to 60 days for in store credit or exchange on unused returned items.

*Items purchased at 49% off or more are final sale and are ineligble for a return or exchange.
*We cannot process returns on Dec 26 or Dec 27.
*All products discount 50% or more are final sale.

I found an item online that doesn’t have a shipping option, how come?

Certain items such as bikes are only available in store. Because of manufacturer warranty and safety issues we are unable to ship bikes to your home. Bikes are only purchasable in store.

If I purchase skis with bindings can you have them mounted before shipping?

Bindings are always shipped unmounted due to manufacturer warranty and safety issues; however if you purchase skis and bindings with us, you can bring them to one of our locations and we will mount them for you free of charge. Make sure you bring at least one of your ski boots with you.

How do I use my gift card online?

On the back of your gift card you’ll find 13 numbers directly underneath a barcode. Starting with the number 2, type the first 12 digits into the box labeled “Gift card or discount code” at checkout. If the card registers correctly the value will be subtracted from your total.

Where can I get my tracking number?

Once your order has been shipped you’ll receive an automatic email from us with your tracking number. The tracking number will be updated as soon as it’s picked up by the courier and scanned into their system.

More FAQs

I’m experiencing issues with my item, is it covered by warranty?

Each product is subject to different warranty conditions depending on the manufacturer. If you’re experiencing an issue with a product please send an email to info@skiisandbiikes.com with your order number and we’ll check with our warranty department to see if the item is covered. If you can, please provide pictures to help expedite the process. Be aware that products damaged through accidents and normal wear and tear are not covered. Read more about warranties here.

How much does it cost to ship an order to the US?

Skiis & Biikes charges a flat shipping rate of $24.50 CAD to any location in the US. Unfortunately we are unable to offer shipping to Alaska and Hawaii.

Where do I apply my discount code/gift card?

Discount codes and gift cards can be used at checkout by typing the code in the box labelled “Gift card or discount code” and clicking apply. If done correctly the total will immediately be adjusted in the calculations below. If you have issues using your gift card, please feel free to contact us.

Can I exchange an item I purchased on final sale?

Unfortunately final sale items cannot be exchanged or returned. Items purchased at 49% off or more are considered final sale.

What payment methods can I use online?

We accept all major credit cards as well as Paypal and Apple Pay. Payments have to be made through the online channel and cannot be processed over the phone.

Does the Skiis & Biikes Boot Fit Guarantee work for online purchases?

Because we haven't seen your feet, we can't guarantee the fit. Ski boots purchased through the Skiis & Biikes online store don’t qualify for our Boot Fit Guarantee. If your boots need adjusting, we’d be happy to help, but the service is not complimentary. If the boots are unworn (around the house is okay), and brought back to a Skiis & Biikes location within 30 days we can suggest another boot that will be covered under our Boot Fit Guarantee.

Does Skiis & Biikes offer price matching?

Yes, see the policy here.

Can I special order an item that isn’t in stock?

If you’re looking for a specific item that isn’t available online, we can special order the item if the manufacturer has the item in stock. Send us an email at info@skiisandbiikes.com with the exact name of the product and the size and model you’re interested in and we’ll see what we can do for you. Special orders have to be paid for in advance and are final sale.

Have a question that isn’t covered?

If you were unable to find what you were looking for, please don’t hesitate to contact us through one of our customer support channels and we’ll get back to you as soon as possible.

How long does it take to process a return?

We strive to make the return process as quick and painless as possible. Once the request has been approved you’ll receive a prepaid shipping label and instructions on how to ship the item safely back to us. After we receive and assess the item we’ll have your refund processed and the funds should appear in your account within 5 business days. Keep in mind we will deduct $10 from your refund to cover return shipping fees and $40 for any ski or snowboard returns.

I live outside Canada, how do I return my item?

Returns for our customers from across the border are processed the same as our Canadian customers. Simply request a return at the following link and we’ll have it processed within 24 hours. Once your return has been approved you’ll receive a prepaid shipping label and instructions on how to have the item shipped safely back to us. We charge a $40 restocking fee for ski and snowboard returns and $10 on all other returns

How are taxes calculated on my order?

Sales taxes are calculated during checkout and are based on the province of your shipping address. Kids Essentials are exempt from provincial taxes and are charged 5% GST. Orders from the US are not subject to Canadian taxes but may be subject to import duties and custom processing fees. For more details we suggest contacting your local customs bureau before placing your order.

I selected the In-Store Pickup option, how will I know my order is ready?

Once your order has been transferred to the desired store and is ready for pick up we’ll contact you by phone or email to let you know.